Privacy Policy

Piton Noir Botanicals ("Piton Noir Botanicals," "we," "us," or "our") operates the website pitonnoirbotanicals.com (the "Site"). This Privacy Policy explains what information we collect when you visit the Site or contact us, how we use it, who we share it with, and the choices you have. By using the Site you agree to the practices described here.

Information We Collect

Information you give us

We collect the information you choose to provide when you browse and purchase our products, subscribe to our newsletter, or contact us: your name, email address, phone number, and anything you include in your message. If you place an order, we also collect your billing and shipping address, the items you purchase, and your order history. Payment card numbers are entered directly with our payment processor and are never stored on our servers. If you subscribe to our newsletter, we collect your email address.

Information collected automatically

Like most websites, we automatically receive certain technical information when you visit: your IP address, browser and device type, operating system, the page that referred you, the pages you view, and the dates and times of your visits. We collect this through cookies, pixels, and similar technologies (see "Cookies and Analytics").

Information from other sources

We may receive information from service providers that help us run the business, such as our CRM platform, our payment processor, and public review platforms, and from social media platforms if you interact with us there.

How We Use Information

• To process your orders, arrange shipping, send order confirmations and updates, and handle returns.
• To respond to your questions and provide customer support.
• To send service-related communications such as confirmations, reminders, receipts, and updates.
• To send marketing communications you have opted into, such as promotions or newsletters. You can opt out at any time.
• To operate, secure, and improve the Site, including analytics, testing, and troubleshooting.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies and Analytics

We use cookies and similar technologies to remember your preferences, understand how visitors use the Site, and measure the performance of our content and advertising. We use Google Analytics, and may use Google Tag Manager and similar tools, to collect aggregate usage statistics. Google describes its practices in its own privacy policy, and you can opt out of Google Analytics with Google's browser add-on. You can block or delete cookies in your browser settings. Some features of the Site may not work correctly without them.

How We Share Information

We do not sell your personal information. We share it only as described here:

• Service providers. Companies that work on our behalf and are required to protect your information, covering website hosting, customer relationship management (CRM) and messaging platforms, payment processing (Stripe), shipping carriers, email delivery, and analytics providers. Providers we currently use include Google Analytics, WooCommerce, and GoHighLevel (newsletter and CRM).
• Legal reasons. When required by law, subpoena, or court order, or when we believe disclosure is necessary to protect the rights, property, or safety of Piton Noir Botanicals, our customers, or others.
• Business transfers. If Piton Noir Botanicals is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.
• At your direction. When you ask us to share information, for example when you post a public review or tag us on social media.

How Long We Keep Information

We keep personal information for as long as needed to serve you, maintain business records, resolve disputes, and meet legal, tax, and accounting requirements. Analytics data is retained according to the settings of our analytics provider. When information is no longer needed, we delete it or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted (HTTPS) connections to the Site and access controls on the systems that hold customer data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us right away.

Your Choices and Rights

You can ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing, by emailing hello@pitonnoirbotanicals.com. We will respond within a reasonable time and may verify your identity before acting on a request. Marketing emails include an unsubscribe link.

California residents. California law may give you additional rights, including the right to know what personal information we collect and how it is used and shared, the right to request deletion, the right to correct inaccurate information, and the right not to be discriminated against for exercising those rights. To make a request, contact us using the details at the end of this policy.

The Site does not currently respond to browser "Do Not Track" signals.

Payments

Payments are processed by third-party payment processors that are certified under the Payment Card Industry Data Security Standard (PCI DSS). Your card details are transmitted directly to the processor over an encrypted connection. We receive confirmation of payment and limited details such as the card type and last four digits, but we never see or store your full card number.

Children's Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Websites

The Site may link to or embed websites and services we do not control, such as maps, social media, payment processing, and review platforms. Their privacy practices are governed by their own policies, which we encourage you to read. We are not responsible for the content or privacy practices of other websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page shows when it last changed. Material changes will be posted on this page, and your continued use of the Site after a change means you accept the updated policy.

Contact Us

Questions, comments, or requests about this Privacy Policy can be sent to: